Privacy Policy

Last Updated: 11/02/26

Skydive Suffolk (“we,” “us,” “our,” or “the Company”) operates the website located at skydivesuffolk.com and provides skydiving services in Suffolk, Virginia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or otherwise interact with us.

By using our website or services, you agree to the terms of this Privacy Policy.

INFORMATION WE COLLECT

We may collect the following categories of personal information:

Information You Provide Directly:

  • Name, email address, phone number, and mailing address
  • Date of birth (to verify age eligibility)
  • Height, weight, and general health information (required for safety and eligibility to jump)
  • Payment and billing information
  • Emergency contact information
  • Communications you send to us (emails, forms, phone inquiries)
  • SMS/text message consent and communication preferences

Information Collected Automatically:

  • IP address, browser type, device information
  • Pages visited, time spent on site, and referring URLs
  • Cookies and similar tracking technologies

HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Process and manage your reservation and booking
  • Verify eligibility and safety requirements for skydiving activities
  • Communicate with you about your reservation, including operational text messages
  • Respond to inquiries and provide customer service
  • Process payments and maintain financial records
  • Send promotional communications (only where you have opted in)
  • Comply with legal obligations and enforce our agreements
  • Improve our website, services, and customer experience

THIRD-PARTY BOOKING AND COMMUNICATIONS PROCESSOR

Skydive Suffolk engages Burble Software (“Burble”) as its official SaaS provider for online reservations and customer communications.

When you submit your personal information — such as your name, phone number, and SMS consent — via the reservation form hosted at bookings.burblesoft.com or within the BurbleMe mobile application, Burble collects, processes, and stores that data on Skydive Suffolk’s behalf as a data processor.

The personal information collected by Burble is used solely to:

  • Facilitate your booking
  • Send operational text messages regarding your reservation
  • Manage your communication preferences, including opt-out requests

Burble is contractually required to implement and maintain appropriate technical and organizational safeguards to protect your data in accordance with applicable law.

To review, update, or revoke your SMS consent at any time, please log in to your account at bookings.burblesoft.com under “Privacy Policy – Communication Preferences,” or open the BurbleMe app and navigate to “Settings – Communication Preferences.”

SMS/TEXT MESSAGING CONSENT

By providing your phone number and opting in through our reservation process, you consent to receive operational text messages related to your booking. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message, or by updating your preferences as described in Section 3 above.

We do not sell, rent, or share your SMS opt-in data or consent with any third parties or affiliates for marketing or promotional purposes.

HOW WE SHARE YOUR INFORMATION

We do not sell your personal information.

We may share your information in the following limited circumstances:

  • Service Providers: We may share information with subcontractors and outsourced service providers (such as Burble Software) solely to fulfill the services we provide to you. These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.
  • Legal Requirements: We may disclose information when required by law, subpoena, court order, or other legal process, or to protect the rights, property, or safety of Skydive Suffolk, our customers, or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share information for other purposes with your explicit consent.

End-user information will not be shared with third parties or affiliates for marketing or promotional purposes.

DATA RETENTION

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking and safety records may be retained for longer periods as required by applicable law or industry standards.

DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your information (subject to legal retention requirements)
  • The right to opt out of marketing communications at any time
  • The right to withdraw SMS consent

To exercise any of these rights, please contact us using the information in Section 11 below.

Virginia residents may have additional rights under the Virginia Consumer Data Protection Act (VCDPA), including the right to know, correct, delete, and obtain a copy of personal data, and the right to opt out of targeted advertising, sale of personal data, and certain profiling. To exercise these rights, contact us at the information below.

COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to enhance your experience, analyze site traffic, and support marketing efforts. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.

CHILDREN’S PRIVACY

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a minor, we will take steps to delete it.

CONTACT US

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Skydive Suffolk
1200 Gene Bolton Dr, Suffolk, VA
Phone: 757-539-3531
Email: info@skydivesuffolk.com

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

This Privacy Policy applies to skydivesuffolk.com and all related Skydive Suffolk services, including reservations processed through bookings.burblesoft.com and the BurbleMe mobile application.